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As a Senior Product Engineer at Intercom, you will develop technical plans, write Ruby code, mentor engineers, and contribute to the technical architecture of the company's customer service platform, focusing on scalability and user experience.

The AI Deployment Architect will drive the implementation of AI-first customer support solutions, develop deployment and change management strategies, conduct discovery sessions, and collaborate with various teams for optimal deployment of AI tools. This role focuses on enhancing customer experiences through knowledge management and AI agent deployment.

As a Customer Experience Architect at Intercom, you will lead customers in adopting AI-driven customer support solutions. Your role involves understanding customer needs, facilitating strategic sessions, driving AI adoption, designing support models, and providing data-driven insights to enhance customer experiences and improve operational efficiency.

As a Principal Engineer at Intercom, you will lead key strategic initiatives by working autonomously in the engineering organization, focusing on both back-end and front-end systems. Your responsibilities include driving technical architecture, guiding project progress, mentoring engineers, and contributing to all phases of software development, promoting agility, scalability, and excellence.

The Senior Program Manager will lead critical cross-functional programs in Customer Support, collaborating with senior leaders and teams to align initiatives with support strategies. Responsibilities include enhancing programs, managing risks, and optimizing work management processes using data-driven insights.

The Senior Program Manager for Voice of the Customer will lead the development and launching of a comprehensive customer feedback program. Responsibilities include managing feedback channels, collaborating with internal teams to apply feedback insights, and improving customer experience based on analytics and direct input from customers.

As a Strategic Customer Success Manager, you will build relationships with high-value customers, guiding them through their journey with Intercom. You will drive product adoption, manage success plans, and identify growth opportunities, ensuring customers maximize the value of their investment in the AI-driven platform.