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The Palo Alto Technical Support Engineer will provide post-sales support, manage technical issues, offer best practice guidance, review documentation, and collaborate with engineering and sales teams. They will analyze problems, support customers, and assist in process automation while participating in a weekend on-call rotation.

The Palo Alto Technical Support Engineer will provide post-sales technical support to customers, managing cases and conducting fault isolation and root cause analysis. Responsibilities include troubleshooting, configuring, and implementing best practices, as well as providing after-hours support. Collaboration across teams and effective communication of technical issues are critical to the role.

The Palo Alto Technical Support Engineer provides technical support for customers, managing cases from ticketing to resolution, conducting root cause analysis, and offering configuration and troubleshooting guidance. This role requires collaboration with engineering teams and participation in an on-call rotation for after-hours support, while also contributing to process automation and workflow efficiency.