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Owns product backlog and translates Product Manager vision into detailed requirements, user stories, and prioritized features. Identifies customer needs, balances business value with enabling architectural work, and coordinates with stakeholders, Agile teams, and leadership. Ensures requirements are ready, supports testing, accepts completed stories, participates in Agile ceremonies, communicates work progress, and organizes product demonstrations.

Provides advanced technical and functional support for Amadeus customers and travel or airline partners. Investigates, resolves, escalates, and documents incidents while maintaining customer communications and service-level commitments. The role contributes to knowledge-base improvements, trend analysis, continuous service enhancement, and global cross-functional initiatives. It requires experience with reservation and ticketing systems, customer case management, troubleshooting, and travel or airline industry operations. The position uses a hybrid setup in BGC, Taguig, and requires flexibility for multiple shifts.

Manage global go-to-market projects for the Travel Sellers portfolio, including launches, enhancements, updates, and decommissioning initiatives. Coordinate cross-functional stakeholders across sales, marketing, revenue operations, legal, delivery, and customer teams. Lead planning, governance, timelines, risk management, communications, and project execution while supporting APAC regional alignment and continuous improvement of GTM processes.

Leads a software engineering development hub in Bogota, managing team performance, hiring, budgets, roadmaps, and technical direction. The role establishes team vision, resolves production issues, improves processes, and collaborates with architecture, development, solutions, and QA teams. The manager promotes scalable, stable, testable systems while fostering innovation, inclusion, professional growth, and servant leadership. The technical environment includes Java, C++, Angular, TypeScript, cloud platforms, messaging systems, databases, DevOps, CI/CD, and automated testing.

Leads global hardware deployment initiatives across the AirOps portfolio, managing deployment strategy, teams, budgets, resources, risks, governance, customer relationships, and delivery quality. Oversees complex airport technology deployments, including kiosks, biometrics, Auto Bag Drop, self-service, automation, and baggage handling systems. Supports feasibility assessments, testing, cutovers, production deployments, technical issue resolution, compliance, stakeholder reporting, and continuous process improvement.

Manages a regional Level 2 Technical Support team, including hiring, coaching, performance management, process compliance, incident escalation, and continuous improvement. Oversees ITIL-aligned incident, problem, and change processes; supports major incidents; improves workflows and documentation; coordinates projects; and ensures KPI, service-level, and global operational standards are met. The role also engages with strategic stakeholders and customers on escalated issues.

Leads onsite IT field support at Brisbane Airport for Amadeus passenger-processing systems, including kiosks, bag drops, workstations, boarding gates, and biometric devices. Coordinates incidents, escalations, maintenance, asset management, stock levels, SLA reporting, testing, training, and service improvements. Supervises a 24/7 field-support team, managing rosters, leave, performance, capability development, and service quality.

Leads Solution Centre change initiatives, service offering development, operating model evolution, business value measurement, and customer engagement transformation. Supports RFPs, proposal development, solution design, architectural visioning, prototypes, and proof-of-concepts across airline and travel domains. Facilitates stakeholder workshops, translates customer needs into requirements and solution proposals, and identifies reusable capabilities, cross-domain collaboration, and service expansion opportunities.

Serves as a principal security advisor across product, architecture, platform, and engineering teams. Conducts cloud, application, and technology security architecture reviews; translates security policies into standards; performs compliance and risk assessments; and promotes secure software development, DevSecOps, vulnerability management, and secure-by-design practices. The role also assesses AI/ML solutions, supports Azure, AWS, and GCP security, develops reusable architecture patterns, and tracks security effectiveness through metrics.

Provides security architecture guidance across products, platforms, cloud environments, and technology teams. Conducts architecture, security, and compliance assessments; translates enterprise policies into standards; advances DevSecOps, SSDLC, vulnerability management, and secure-by-design practices. Advises on Azure, AWS, GCP, AI/ML, identity management, monitoring, and privacy risks while aligning security initiatives with business goals, regulatory requirements, and enterprise risk appetite.