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As a Customer Account Manager, you will build relationships with auto repair shop owners, driving adoption of Shopmonkey's products and services. Responsibilities include generating new revenue, maintaining a sales pipeline, executing sales strategies, and understanding customer needs to deliver tailored solutions.

The Implementation Manager will be the main contact for customers during their implementation process, delivering top-notch service and support across all product areas while assisting in training for successful customer onboarding. This role requires exceptional communication skills, project management abilities, and a passion for the automotive industry.

The Customer Success Manager will enhance customer engagement and growth by building relationships, driving product adoption, managing renewals and upsells, resolving customer issues, and reporting on customer success metrics. They will collaborate with cross-functional teams to ensure customer satisfaction and success with the platform.

The Customer Support Representative at Shopmonkey will engage with shops to provide exceptional customer service, addressing inquiries and complaints, while managing workloads and communication efficiently. The role involves problem-solving, relationship building, and process improvement to enhance the shop experience. Ideal candidates should have 1-3 years of experience in customer support, especially in high-volume environments.

As a Customer Support Representative at Shopmonkey, you'll deliver exceptional customer service to auto repair shops, addressing inquiries and issues through various communication channels. Your role involves problem-solving, maintaining relationships with shops, and identifying process improvements to enhance the customer experience.

As an Events Specialist at Shopmonkey, you will coordinate and execute trade shows and internal events to enhance brand awareness and contribute to the company's growth. Your role includes logistical planning, collaboration with marketing, and managing event budgets while ensuring all standards are met during the execution of events.

The Controller manages the company's financial operations, overseeing the accounting function, ensuring compliance with GAAP, preparing financial statements, coordinating close activities, and managing accounting staff while implementing new financial systems and policies.