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Leads and develops a team of Business Development Representatives responsible for pipeline generation and qualified opportunities. Establishes goals, operating processes, prospecting strategies, and performance standards; recruits, coaches, and retains team members; partners with Sales, Marketing, Account Executives, HR, and Revenue Operations; analyzes conversion and pipeline data; forecasts performance; improves systems and playbooks; and prepares representatives for advancement into Account Executive roles.

Provides advanced technical support for complex OneTrust customer cases, troubleshooting web-based software and integrations, managing escalations, collaborating with product teams, and maintaining customer communication. The role also creates knowledge-base content, mentors support colleagues, develops platform and privacy expertise, meets SLAs, and contributes to process improvements while supporting flexible shifts.

Qualifies inbound LATAM leads, develops relationships with prospects, manages named-account strategies, schedules meetings with Account Executives, presents OneTrust offerings, and supports prospects throughout the sales process. The role requires Portuguese fluency, strong communication, organization, goal orientation, and collaboration across teams. Success is measured against qualified meeting and revenue targets.

Leads and scales OneTrust’s India-based IT delivery organization, overseeing endpoint operations, Jira and Jira Service Management administration, business systems support, service quality, capacity planning, escalations, and continuous improvement. The role translates global IT standards and roadmaps into reliable local execution, manages distributed teams, develops talent, coordinates with global technology leaders, improves automation and self-service, and monitors operational metrics, security, compliance, and customer experience.

Lead technical direction for Developer Experience by designing major software components, shaping cross-team architecture, establishing engineering standards, mentoring engineers, and guiding complex initiatives. The role requires strong software engineering expertise across frontend or backend technologies, cloud architecture experience, and hands-on use of AI-assisted development tools.

Provide Level 2 or 3 technical support for OneTrust customers by troubleshooting complex platform issues, identifying root causes, and proposing solutions. Manage support cases independently, maintain customer communication, collaborate with product teams, build platform and privacy expertise, create knowledge articles, and improve support processes while meeting SLAs and coverage requirements.

Sets organization-wide technical direction across OneTrust’s product platform, leads multi-year architecture strategy, resolves cross-domain challenges, defines security, privacy, reliability, scalability, and performance standards, and enables AI-native engineering practices. The role mentors architects, leads architecture guilds, guides governance and automated architectural checks, partners with executives and engineering leadership, and remains hands-on through prototypes, reference implementations, and design experimentation.

Provides Level 2 and Level 3 support for complex OneTrust customer issues, independently managing cases from troubleshooting through resolution. Collaborates with product teams, identifies root causes, maintains platform expertise, and communicates progress clearly. The role also contributes knowledge articles, process improvements, privacy expertise, and support coverage across alternative shifts.

Qualify inbound leads, identify new business opportunities, develop prospect relationships, manage named account strategies, deliver presentations, and coordinate meetings between prospects and Account Executives. The role requires meeting activity and revenue goals, understanding OneTrust’s SaaS offerings, collaborating cross-functionally, and maintaining prospect relationships throughout the sales process.

Provide Level 2 or 3 technical support for OneTrust customers by troubleshooting complex web-based software issues, identifying root causes, and delivering pragmatic solutions. Manage support cases independently, communicate progress, meet SLAs, collaborate with product teams, maintain platform expertise, and contribute knowledge articles and process improvements. The role also involves developing privacy industry expertise and supporting alternative shifts, including evenings and weekends.