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As the Manager of Customer Success at Yotpo, you will lead a team of 6-8 Customer Success Managers for SMB clients. Your role involves coaching, mentoring, and developing your team, tracking metrics for retention and revenue goals, and building cross-functional relationships to enhance customer satisfaction and retention.

As a Customer Success Manager at Yotpo, you will foster strong client relationships, understanding their needs, consulting on business challenges, and ensuring success with Yotpo's products. You will drive customer growth, manage onboarding, advocate for client needs, and collaborate with internal teams while leveraging e-commerce expertise to maximize client value.

The Customer Marketing Strategist will focus on building strong client relationships, optimizing customer success with Yotpo products, and consulting on business challenges in the eCommerce space. Responsibilities include leveraging analytics, driving adoption of features, conducting business reviews, and collaborating with internal teams to enhance customer value and support product development.

The Demand Generation Manager is responsible for developing and executing marketing strategies to drive awareness, interest, and conversion for Yotpo's products. This includes managing multi-channel campaigns, optimizing the lead funnel, and analyzing performance data to enhance strategies. The role requires collaboration with various teams and staying informed on industry trends to identify growth opportunities.

Lead the SMS & Email Product Design team at Yotpo, managing and mentoring designers while participating in all phases of product development. Foster partnerships with Product, Engineering, Marketing, and Business stakeholders, ensuring impactful UX decisions drive product outcomes.

The Growth Manager will focus on managing revenue targets and product KPIs for the Self-Service Reviews product at Yotpo. This role involves optimizing product funnels, driving customer engagement through various communication channels, and collaborating with cross-functional teams to enhance customer satisfaction and loyalty.

As a Technical Writer, you will create user-friendly documentation for loyalty and referral products by collaborating with various teams, producing materials like release notes and installation guides, and ensuring content accuracy and accessibility in the Help Center.