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Leads enterprise technology solution architecture and transformation initiatives for managed services clients. Designs cloud, infrastructure, outsourcing, migration, and modernization solutions; facilitates discovery and architecture workshops; develops roadmaps, business cases, pricing models, proposals, and implementation plans. Acts as a trusted executive advisor, leads multidisciplinary teams and complex pursuits, partners with product and PMO organizations, and oversees architecture through migration, cutover, troubleshooting, and operational handoff.

Designs, implements, and improves secure, scalable Microsoft Azure platforms for customers. Leads discovery, architecture, migration, modernization, landing-zone, IaC, CI/CD, Kubernetes, governance, operational readiness, and technical assurance activities. Owns technical workstreams through deployment and handover, leads customer workshops, supports proposals and pre-sales, investigates incidents, and mentors consultants and engineers.

Provides 24/7 customer support and systems programming for IBM IMS environments on z/OS. Responsibilities include IMS installation, configuration, troubleshooting, database administration, performance optimization, migrations, disaster recovery, change control, and OEM software support. The role requires expertise with parallel sysplex, IMS database structures, JCL, SMP/E, database utilities, logging, tracing, and related mainframe technologies. The programmer also assists project managers with customer transitions and advises clients on IMS upgrades and best practices.

Leads strategic client operations, ensuring KPI and SLA performance, customer satisfaction, profitability, and service delivery. Directs operations teams, develops talent, drives continuous improvement, integrates AI and automation, manages vendors and contracts, oversees reporting and remediation, and executes enterprise-wide projects. Partners with cross-functional teams and executives to develop operational strategies, roadmaps, and infrastructure-focused business plans.

Directs strategy and roadmaps for network products, conducts client and market research, develops business plans, writes requirements, and partners with engineering and delivery teams. Monitors product performance, pricing, competition, and market trends. Supports network, security, and telephony projects, including issue prioritization and internal product and solution support.

Provide transactional legal support for global sales and outsourcing deals: draft, review, negotiate complex commercial agreements, assess and mitigate legal and business risk, coordinate internal stakeholders, project-manage deals to close, advise on contract disputes, train teams, and improve contracting processes to enable revenue generation.

Designs, implements, administers, and optimizes enterprise VMware and Nutanix virtualization environments. Leads datacenter migrations, infrastructure upgrades, platform consolidations, and modernization initiatives. Provides advanced troubleshooting, capacity planning, performance optimization, monitoring, root cause analysis, and operational support. Develops automation using PowerShell, PowerCLI, and Python, coordinates with stakeholders and vendors, creates technical documentation, and mentors junior engineers. The role operates within 24/7 rotational shifts.

Provides senior technical leadership for complex distributed infrastructure and private cloud environments. Coordinates OS, virtualization, network, storage, middleware, database, and VDI teams; leads major incident and escalation resolution; drives MTTR, SLA adherence, reliability, and service improvement. The role coaches technical teams, manages client and stakeholder engagement, partners with onshore technical leadership, and provides hands-on expertise across Windows Server, Linux, VMware, and enterprise infrastructure.

Manage global release, change, and test activities for z/OS, AIX, and AS/400 platforms. Responsibilities include planning software changes, maintaining packaging environments and inventories, coordinating testing and deployments, ensuring compliance, improving release processes, and supporting production observability, incident resolution, reliability, security, and sustainability. The role operates within an agile Mainframe as a Service team in Hyderabad and requires 10+ years of IT services experience.

Design, optimize, and maintain enterprise mainframe batch scheduling using IBM Workload Scheduler and supporting tools. Integrate scheduling with z/OS WLM, implement high-availability and DR configurations, automate via REXX/JCL and modern interfaces (Zowe/REST), monitor performance, troubleshoot complex job failures, and lead modernization and mentoring efforts across global teams to ensure reliable, scalable batch operations.