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Leads application managed services programs, including transition management, application onboarding, service delivery governance, planning, milestone tracking, risk and dependency management, stakeholder reporting, SLA compliance, and continuous improvement. Uses metrics, GenAI, and AI agents to improve development and incident resolution. Manages cross-functional teams, resource allocation, and customer and delivery-team relationships.

Administer and support mainframe storage infrastructure, including DASD, tape, virtual tape, encryption, replication, backup, and disaster recovery. Manage storage pools across customers and LPARs, diagnose problems, perform migrations and data recovery, execute hardware and software refreshes, and participate in data center migrations and DR tests. The role also involves customer and vendor interaction, project coordination, and mentoring storage team members.

Provides 24/7 client support for IBM z/OS mainframe environments, specializing in CICS TS, WebSphere Application Server, and related OEM products. Responsibilities include software installation, maintenance, upgrades, troubleshooting, performance monitoring, tuning, migrations, disaster recovery support, hardware coordination, and operating system upgrade preparation. The role also supports customer projects, implements product fixes, follows ITSM change controls, and provides technical guidance across teams.

Provides 24/7 premium support for client IMS environments on IBM z/OS. Responsibilities include IMS systems programming and database administration, troubleshooting production issues, installing and maintaining OEM software, managing parallel sysplex configurations, supporting client migrations and disaster recovery, evaluating changes, resolving performance issues, and following ITSM change-control procedures. The role also advises clients on IMS upgrades, utilities, database structures, logging, tracing, and operational best practices.

Provides premium MQ and mainframe software support for z/OS clients, including customer service orders, incident resolution, installations, upgrades, product maintenance, migrations, operating system preparation, and disaster recovery activities. The role requires extensive CICS TS and OEM product expertise, SMP/E experience, independent problem-solving, customer communication, and participation in on-call, overtime, and weekend support schedules.

Administer, upgrade, optimize, and support Software AG ADABAS/Natural mainframe database environments. Responsibilities include database design and maintenance, backups and restores, performance and space monitoring, reorganizations, disaster recovery, production troubleshooting, vendor coordination, client onboarding, documentation, change management, and scheduled 24x7 on-call support.

Provides technical leadership for mainframe automation architecture, development, integration, and performance improvement. Designs scalable solutions across z/OS environments and automation platforms, reduces manual intervention through automated corrective actions, and guides agile engineering practices. Evaluates tool effectiveness, identifies systemic gaps, and drives enhancements for proactive issue detection. The role requires strong mainframe programming expertise, technical leadership, collaboration, and problem-solving skills.

Provides senior-level z/OS systems programming for installation, configuration, customization, maintenance, monitoring, tuning, and troubleshooting of mainframe operating systems and software. Handles incidents, changes, problem resolution, vendor communication, on-call support, and technical projects. Requires expertise in z/OS components, SMP/E, JES2, PARMLIB, USS, TSO/ISPF, SDSF, JCL, security, and enterprise mainframe operations.

Supports and maintains mainframe hardware, including microcode, processor, storage, DASD, and tape configurations. Handles migrations, replication, disaster recovery, incident resolution, vendor escalations, and 24/7 on-call service restoration. Develops automation, tools, documentation, and standardized processes while supporting multiple clients in a leveraged environment. Performs ITIL change management, provides technical consulting, analyzes subsystem performance, and mentors team members.

Administer, upgrade, tune, monitor, and troubleshoot CA Datacom database environments for multiple clients. Responsibilities include database design and maintenance, performance optimization, backups and restores, disaster recovery, security, space monitoring, reorganizations, client onboarding, vendor coordination, documentation, change management, and 24x7 scheduled on-call support. The role also requires writing, debugging, and tuning SQL and supporting CA Datacom-related products.