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The Sr Mgr, Customer Success is responsible for building strong relationships within Accolade to support process improvement and experimentation, while ensuring the customer's voice is heard and understood. This individual acts as a subject matter expert both internally and externally, driving successful partnerships and customer retention.
The Operations Manager at Accolade is responsible for fostering team growth, managing daily operational performance, and ensuring operational effectiveness. This role includes people leadership, operational service excellence, and strategic planning to meet performance goals and drive continuous improvement.
As an Inside Sales Specialist at Accolade, you will be engaging with existing customers via phone, educating them on health and benefit programs, and offering new services to enhance their experience. This role involves proactive communication, establishing trust, and meeting qualitative and quantitative targets. Ideal candidates have 1+ years of experience in customer service or sales, excellent communication skills, and a commitment to quality service delivery.
The Data Integrations Manager at Accolade is responsible for managing a team of data integration and support engineers to deploy and maintain data integrations. They oversee requests, manage relationships with data partners, and drive process improvements within the organization.
Provider Enablement Associate role at Accolade involves answering inbound calls from provider offices regarding patient-related services such as verification of benefits, eligibility, pre-certification, and general physician-patient care support needs. Responsibilities include providing guidance to providers, accurate recording of requests, and navigating health plan websites for research. Ideal candidates have previous customer service experience, strong English language skills, multitasking abilities, and excellent communication and computer literacy. The role offers various employee benefits and emphasizes a member-centric approach, fearlessness, and collaboration within the team.
The Software Engineer III - Platform (Backend/Python) plays a crucial role in developing and enhancing backend services and applications, focusing on essential business components such as revenue cycle management, health information exchange, and core platform services.
The Staff Accountant at Accolade is responsible for assisting with month-end and year-end closing processes, preparing financial statements, reconciling bank statements, and supporting audits. The role requires a Bachelor's degree in Accounting or Finance, proficiency in Excel, and strong analytical skills.
Seeking IAM professionals to deliver zero-downtime solutions for a growing healthcare business. Responsibilities include designing and maintaining an Identity Platform, developing innovative solutions, and operating critical software with high performance standards. Technical skills in Typescript, Java, and Python are required. Benefits include stock options, vacation days, flexible working hours, and various employee wellness perks.
As an Associate Client Support at Accolade, you will provide support to Health & Benefits Specialists by resolving client barriers, finding appropriate insurance, and ensuring a best-in-class experience. Responsibilities include timely resolution of tasks, communication with specialists, collaboration with team members, and continuous improvement in engagement processes.
Capacity Planning Analyst responsible for analyzing historical performance and projected growth to deliver volume forecasts for inbound and outbound calls and messages. Collaborate with stakeholders to ensure proper staffing levels and hiring plans meet customer expectations. Conduct ad-hoc analysis to improve operational and financial performance.
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