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The Head of Professional Services will manage a team of 12-15 consultants to oversee onboarding projects across North America, engage with customers, support sales efforts, and implement effective training and project management practices. The role emphasizes building strong relationships with customers and continuously improving service offerings.
As a Software Engineer at 360Learning, you will work on complex codebases, contribute to product squads, and improve features using technologies like Node.js and Vue.js. You will have opportunities for peer feedback, training, and leading parts of the codebase while implementing best practices and enhancing code quality.
The Technical Implementation Manager will onboard new clients to the 360Learning platform by managing implementation lifecycles, defining platform architecture, and facilitating integrations. This role requires collaboration with sales, product teams, and customers to ensure successful deployments while handling multiple customer implementations.
As a Business Development Representative at 360Learning, you will generate opportunities by developing personalized outreach strategies targeting high-potential accounts. You will engage with potential customers through cold-calls, emails, and LinkedIn, identify pain points, and evangelize the company's value proposition. You will closely collaborate with various teams and gain strategic insight over time to reach your sales targets and possibly transition to an Account Executive or Key Account Manager role within a year.
The Solution Expert will onboard new customers, understand their use cases, and configure the 360Learning platform. They will support a portfolio of clients, facilitate integrations, deliver solutions, and ensure product adoption while maintaining ongoing client relationships and contributing to professional services and process improvement.
The Product Manager will oversee the functional and technical scope of product squads, ensuring new features and solutions are delivered effectively. Responsibilities include managing the product backlog, writing specifications, and collaborating with stakeholders to meet delivery goals and product vision.
As a Client Success Partner at 360Learning, you will lead client relationships, ensure client renewals, and support their digital training strategies. You will manage a portfolio of clients, define learning transformation roadmaps, and collaborate with the Account Managers to identify new project opportunities. Communication and interpersonal skills are crucial to foster trust and provide a top-notch customer experience.
As a Solution Expert, you will onboard new customers, manage existing client portfolios, and provide integration solutions. You will help clients maximize product adoption and troubleshoot technical issues while working closely with departments like Sales and Customer Success.
The Finance Operations Assistant will support the finance team by managing customer collections, processing vendor payments, setting up direct debits, and assisting with employee expense claims. This role requires attention to detail and familiarity with various financial processes, tools, and datasets.
As a Solution Deployment Manager, you will manage the implementation lifecycle for clients, ensure the successful deployment of the 360Learning platform, drive project management, and facilitate integrations. You will support clients in platform customization and provide ongoing assistance to enhance product adoption throughout their contract.
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