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Leads the accounting and financial reporting function, including close processes, journal entries, reconciliations, consolidated financial statements, audits, internal controls, and GAAP compliance. Manages and develops the Accounting team, researches technical accounting matters, partners with business leaders, and drives process improvements. Supports the Controller with strategic initiatives and ensures compliance with U.S. GAAP, J-GAAP, and J-SOX requirements.

Supports MMNA’s cloud and infrastructure environment through monitoring, troubleshooting, patching, provisioning, identity and access administration, Microsoft 365 support, backup and disaster recovery activities, and Tier 2 issue resolution. The role contributes to infrastructure projects, maintains technical documentation, collaborates with IT teams, and improves operational efficiency through automation and standardization.

Manage daily website operations for MitsubishiCars.com, including content publishing, quality assurance, functionality checks, platform governance, releases, and vendor coordination. Support digital campaigns, vehicle launches, lead-generation initiatives, SEO, and customer journey improvements. Monitor analytics and user behavior to identify optimization opportunities, provide performance reporting, and recommend improvements. Coordinate internal teams, agencies, and technology partners while maintaining website accuracy, governance, and operational efficiency.

Leads customer experience improvements across Mitsubishi’s automotive aftersales network. The role analyzes customer satisfaction, reviews, surveys, dealer metrics, and brand sentiment; develops strategic initiatives, training, action plans, contests, and dealer programs; and collaborates with internal teams and dealer partners. Responsibilities also include executive presentations, team leadership, budget oversight, contract management, CX system optimization, and supporting new-model launches to improve loyalty, retention, service traffic, and parts and accessories sales.

Lead MMNA's paid media strategy and agency relationships, manage media budgets, plan and optimize multi-channel campaigns, measure performance, and develop a small media team while aligning media investments to business and vehicle priorities.

Support regulatory affairs and certification for vehicle safety: manage safety compliance submissions and consumer ratings, monitor regulations and emerging technologies, benchmark competitors, coordinate and witness safety testing, liaise with agencies and industry groups (NHTSA, IIHS, NTSB, AAI), advise Mitsubishi on regulatory strategy and rulemaking, and prepare timely work products and recommendations.