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The Customer Service Representative is responsible for addressing customer inquiries, resolving complaints, and providing product information to ensure a positive customer experience. Strong communication, problem-solving, and multitasking skills are essential for success in this role.
The Workforce Analyst will manage and maintain workforce management systems, action staff changes, create and maintain rosters, and analyze data for reporting purposes. The role requires producing accurate reports, ensuring adherence to schedules, and maintaining communication with stakeholders to drive business success.
Contact Centre Consultants ensure outstanding service by handling customer inquiries via phone. They work towards resolving issues efficiently, collaborating with other departments when necessary, and aim for first contact resolution to provide customers with confidence.
As a Financial Accountant at TSA, you will manage accounting and financial activities, maintain accurate records, prepare financial reports, oversee reconciliations, assist with budgeting, mentor junior staff, and ensure compliance with accounting standards.
The HRIS System Administrator is responsible for business UAT preparation, level 1 support, training development, system administration, data preparation, and resolving system outages. They must have HRIS tool experience, particularly with SuccessFactors, and a bachelor's degree in information technology or a related field.
As a Customer Champion Consultant, you will be the main contact for customer service, sales, and support needs, handling various customer interactions to ensure satisfaction. Your role includes offering sales campaigns, resolving service queries, and managing new sales orders accurately. You will be expected to provide world-class service while managing time efficiently in a 24/7 on-site environment.
The Employee Engagement Specialist is responsible for enhancing employee morale through various initiatives, planning and executing events, handling employee concerns, and facilitating communication between employees and management. The role includes gathering feedback, managing recognition programs, and collaborating with HR for employee development and performance management.
The Senior Project Manager at TSA will lead various projects focused on improving processes, technology, and operations while ensuring effective delivery and stakeholder engagement. Responsibilities include project scoping, facilitating timelines, managing risks, and promoting methodologies within the EPMO. This role also emphasizes collaboration, business improvement, and nurturing team culture to drive successful project outcomes.
As a Customer Champion Consultant, you will provide exceptional service as the main contact for customer support, sales, and service queries, handling technical issues, managing sales orders, and offering promotional campaigns, all while ensuring customer satisfaction.
The role involves engaging with customers to identify opportunities, delivering tailored solutions, and ensuring a positive experience. The job requires managing multiple systems, strong communication skills, and a can-do attitude, while also providing opportunities for personal development and growth within the company.
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