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The Implementations Administrator will support the Implementations team with administrative tasks, maintain accuracy on order handovers, set up new customer orders, and manage the team email inbox to respond to queries and escalate issues as needed.

The Customer Support Advisor will be the first line of support for customers using the care records system, resolving queries through live chat, telephone, and support tickets. The role requires excellent communication and problem-solving skills, along with a passion for helping others. Customer service experience is essential, and knowledge of the care industry is a plus.

This role involves creating and managing brand assets, optimizing websites for user experience and SEO, and collaborating with the marketing team to enhance the brand's visual identity across digital channels.