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As a Customer Success Manager, you will guide customers through onboarding and usage, collaborate on engagement plans, and analyze customer data to prevent churn.

The Mid Market Account Executive will build a book of business, source full sales cycles, and present product insights to executives, focusing on enterprise and mid-market accounts.

As a Commercial Counsel, you will advise on customer, partner agreements, negotiate deals, draft contract terms, and guide HR on compliance issues, ensuring alignment with business operations.

Lead and develop the Customer Success team at Rootly, focusing on net revenue retention, onboarding, adoption, and customer satisfaction metrics.

Lead the development of an AI-driven reliability assistant, focusing on LLM engineering and AI agent development to enhance incident response for engineers.

The role involves generating leads, nurturing relationships, and supporting the sales process through researching, qualifying leads, and collaborating with the sales team.

Join Rootly as a Senior Platform Engineer to enhance the infrastructure for incident management, ensuring system reliability, performance, and scalability. Collaborate with product teams, own CI/CD pipelines, and drive capacity planning efforts in a fast-paced environment.

As a Senior Solutions Engineer at Rootly, you will assist customers in their journey, utilizing your technical expertise in APIs and Terraform to ensure success with the incident management platform.

As an Enterprise Account Executive at Rootly, you will build business across North America, manage full sales cycles, and drive revenue growth through competitive enterprise deals.

The Technical Support Engineer will manage customer inquiries, provide technical support, troubleshoot issues, and contribute to product documentation and improvement, requiring strong problem-solving skills and familiarity with B2B SaaS.