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Seeking a Senior Technical Writer responsible for authoring UI and API documentation within a fast-paced environment. Collaborates with cross-functional partners to create and maintain technical documentation for users in the life sciences supply chain.

Manager, Technical Support responsible for leading a team of Technical Support Engineers, setting productivity targets, managing customer escalations, hiring new team members, providing ongoing training, developing standard procedures, and collaborating with other teams for customer issue resolution.

The Customer Engagement Program Manager at TraceLink is responsible for managing Customer Engagement initiatives including the Customer Sentiment process and Net Promoter Score program. The role involves coordinating complex customer issues, analyzing NPS survey results, maintaining customer relationships, generating reports, and collaborating with cross-functional teams for proactive customer engagement strategies.