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The Retention Insight Specialist is responsible for monitoring call quality and performance of Retention Agents, assessing customer reactions, identifying training needs, and recommending improvements. They create KPIs for executive review and conduct feedback sessions with leadership.

The Retention Insight Specialist will monitor call quality and performance of Retention Agents, assess customer reactions, identify training opportunities, and make recommendations for improving metrics. Responsibilities include feedback sessions, creating KPIs, and ensuring integrity in sales processes.

The Retention Insight Specialist will monitor call quality and performance for Retention Agents, assess customer reactions, identify training opportunities, and develop quality initiatives. Responsibilities include monitoring call flows, providing feedback, creating KPIs, and conducting feedback sessions with leadership.

The Senior Customer Base Marketing Specialist at Optimum is responsible for managing targeted marketing campaigns to existing Optimum Business customers to increase revenue, retain customers, and promote loyalty. This role involves overseeing creative development, campaign timelines, and collaboration with various teams within the company. The ideal candidate should have a Bachelor's degree in marketing, 3-5 years of experience in marketing or account management, and project management skills.

The Manager of Account Service is responsible for fostering and maintaining customer relationships, ensuring top-notch service, conducting account reviews, and analyzing billing. The role also involves managing customer feedback and escalation processes while collaborating across teams to enhance service performance.

The IT Security Engineer is responsible for maintaining security operations, responding to incidents, and providing tier-3 support. Duties include log review, managing firewalls, IDS/IPS, and participating in emergency response to security breaches while assisting in technology implementation.

The Manager - Account Service is responsible for building and maintaining positive relationships with customers in the telecommunications sector, ensuring a first-class experience. This role includes conducting account reviews, managing escalations, completing carrier orders, and improving service performance through customer feedback and data analysis.