The Customer Success Manager will focus on customer retention and account growth in behavioral health practices, provide high-touch services to meet customer needs, identify upsell opportunities, and utilize technologies for demonstrations. They will maintain account metrics, resolve issues, and collaborate with the product team, all while representing Rethink at regional conferences.

The Billing Account Manager oversees customer accounts ensuring accurate billing for therapy sessions, manages claims submissions, resolves customer concerns, tracks billing performance metrics, and supports staff training within a compliant framework.