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The Data Consultant at Assent is responsible for ensuring client success through effective data consultation. This role involves leading client data implementations, conducting strategy sessions, and providing ongoing support to optimize data quality. The consultant also collaborates cross-functionally to enhance data solutions and manages client relationships as the primary point of contact for data needs.

The Customer Support Associate will support suppliers, primarily in English and Korean, with compliance requests by communicating through various channels. Responsibilities include assisting suppliers, troubleshooting issues, validating compliance data, and mentoring other agents. The goal is to enhance supplier responsiveness and ensure quality service.

The Implementation Consultant will manage client onboarding, ensure product configuration quality, and support clients with their software implementation. The role involves managing relationships, conducting implementation workshops, and proactively addressing data risks while collaborating with cross-functional teams.

The Customer Support Associate will assist the Supplier Support team by communicating with suppliers to gather compliance information, handling inbound calls, and engaging with unresponsive suppliers. Responsibilities include validating compliance data and ensuring a positive supplier experience through various channels.

As the AI Solution Architect, you will spearhead the integration of AI tools into Assent’s operations, facilitating their adoption across teams. Your role includes overseeing API configurations, managing vendor relationships, and enabling teams to utilize AI effectively through workshops and documentation. You will ensure that AI tools align with strategic objectives, enforce governance, and optimize performance for measurable business outcomes.

The Revenue Operations Specialist will manage reporting, systems administration, and operational coordination, focusing on analyzing and optimizing the customer journey. Responsibilities include supporting go-to-market teams, managing quoting processes, and collaborating with various departments to ensure alignment with company goals. The role involves leveraging analytics to enhance customer satisfaction and retention while participating in operational projects.

The Manager of Customer Success leads a team of Customer Success Managers to enhance customer satisfaction and engagement. Responsibilities include managing daily operations, mentoring team members, optimizing account transitions, setting performance targets, tracking KPIs, and collaborating with other departments to continuously improve service delivery and compliance.