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The Relationship & Operations Manager oversees service delivery and daily operations, focusing on relationship management with BPOs. Responsibilities include managing BPO performance, ensuring service compliance, onboarding staff, monitoring quality, leading continuous improvement efforts, and collaborating with various teams to enhance overall service delivery.

The Director, People Partnerships and Employee Relations will lead the People Team in Turnitin, partnering with senior leaders to develop and implement people strategies that align with business objectives. Responsibilities include advising on employee relations, engagement, talent acquisition, and organizational design, as well as utilizing data to inform decision-making and driving continuous improvement in people practices.

The Director of People Partnerships and Employee Relations at Turnitin will lead initiatives in Employee Relations, Engagement, and Inclusion. This role will partner with senior leadership to develop and execute the People Strategy, focusing on stakeholder relationships, management information, talent acquisition, and implementing best practices in HR.