Top Remote Digital Media Customer Success Jobs

The Strategic Customer Initiatives Senior Associate at Draftkings executes critical strategic initiatives, facilitates project execution, tracks progress, and builds resources and playbooks to improve operational consistency. This role requires at least three years of project management or related experience, a Bachelor's degree, excellent communication skills, and a passion for driving results.

The Client Success Director is responsible for managing top global client accounts, aligning internal strategies with clients' business goals, and directing client teams to execute organic search marketing programs. They report to a Managing Director of Client Success and work to drive revenue retention and client outcomes, support client growth, and lead client quarterly business reviews. The role involves building partnerships, maintaining relationships with Enterprise Partners, and contributing to account expansion planning.

The Publisher Success Manager is the dedicated day-to-day contact for a subset of premium publisher partners and GumGum’s longtail support publishers utilizing Zendesk support system. This role plays an essential role in retaining existing partners and deploying growth initiatives at scale. The Publisher Success Manager manages Tier 1 and Tier 2 publisher partnerships, resolves account issues, and identifies growth opportunities. They also support publisher onboarding implementations.

The Client Relations Specialist at Modernize provides operational and transactional support to 360 Finance clients, ensuring positive client experiences and building strong relationships through effective communication and problem-solving.

As a podcast subscriptions support specialist for Supporting Cast, you'll provide assistance to a growing premium podcast audience on behalf of leading audio publishers like NPR, Slate, Vox, and NBC. Responsibilities include responding to customer inquiries, troubleshooting user issues, identifying patterns in user problems, contributing to written support materials, developing automations, and setting up audiobooks and promotions for the audiobook store.

As a Customer Support Associate at FEVO, you will be responsible for managing customer requests, providing timely and professional support, and identifying and resolving customer needs. This role requires strong communication, technical proficiency, and the ability to prioritize in a fast-paced environment.

Mighty Networks is looking for a Customer Success Manager to help scale their Mighty Pro platform by delivering exceptional results to their customers. The ideal candidate is proactive, results-oriented, and has strong communication and problem-solving skills. Responsibilities include training, planning, relationship management, and communication with various teams. Qualifications require experience in Customer Success and managing high-value accounts.