Top Remote Entry Level Customer Success Jobs in Charlotte, NC

The Billing Support Specialist will manage client and patient billing inquiries, resolve payment issues, and provide exceptional support to customers. Responsibilities include entering and maintaining patient information, investigating billing discrepancies, and collaborating with finance and customer service teams to enhance billing operations.

As a Customer Support Specialist Tier 1, you will provide assistance to customers through phone, email, and chat, addressing inquiries and troubleshooting issues related to the company's software. You will document interactions, analyze system performance, and contribute to knowledge databases while working towards performance metrics.

A Virtual Representative at AO drives business growth by promoting and selling products/services, building client relationships, and ensuring customer satisfaction. Responsibilities include customizing presentations to client needs and acting as the primary contact for inquiries.

The Adoption Specialist is responsible for driving adoption and training for collaboration solutions like Cisco and Zoom. This role involves developing training materials, engaging in customer interactions to ensure successful adoption, working closely with customers to address business challenges using technology, maintaining positive relationships, and continuously learning new collaboration technologies.

The Provider Outreach Specialist will engage healthcare providers in Florida and Georgia to promote tobacco cessation resources. Responsibilities include planning outreach activities, delivering training on tobacco interventions, managing communications and documentation, and reporting on progress. The role requires travel within the states to effectively meet with providers.

The Customer Experience Representative handles incoming service calls and emails, resolves customer issues efficiently, documents claims patterns, and ensures customer satisfaction while meeting revenue goals. They contribute to process improvements and promote brand engagement.

As a Customer Success Manager at Runway, you will be the primary contact for enterprise customers, ensuring they have a positive experience and derive maximum value from the company's services. Your role will involve onboarding customers, strategizing for engagement and growth, and leveraging analytics to monitor customer health and satisfaction. Key activities include collaborating with teams on customer support, documenting success stories, and translating customer feedback into insights for product improvement.