Top Remote Customer Success & Experience Jobs in Boston, MA

The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.

The Lead Technical Account Manager ensures successful use of the Relativity suite by leading customer relationships, managing technical issues, and developing account strategies.

The Account Expert role focuses on customer success by onboarding clients, developing strategies, providing guidance, and enhancing engagement to drive e-commerce revenue.

As a Senior Customer Success Manager, you manage strategic enterprise accounts, build relationships, drive expansion, ensure customer value, and mentor junior CSMs.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Senior Technical Implementation Specialist will configure Plenful for new clients, engage in customer meetings, provide omnichannel support, collaborate with sales, and communicate product feature needs to engineering.

The Senior Account Executive serves as the client-facing project lead, ensuring client alignment, managing project timelines, and maintaining communication throughout project execution.

The Customer Success Manager will engage and manage utility customers, driving value and expansion through strong relationships and industry expertise. Responsibilities include onboarding, support, and collaboration across teams to ensure customer success and retention.

The Customer Engineer ensures successful installation and adoption of products, designs custom solutions, and manages customer engagements throughout the sales and implementation process.