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The Senior Business Systems Analyst will simplify and support the HRIS ecosystem focusing on Workday, driving innovation, ensuring integration with tools like ADP, and translating business needs into technical solutions while managing multiple priorities in a dynamic environment.
As a Fraud Agent, you'll investigate and prevent fraudulent behavior on the Whatnot platform, ensuring a positive user experience while collaborating with the team. Responsibilities include monitoring potential fraud, conducting transaction reviews, identifying fraud trends, and communicating with customers regarding fraud inquiries.
As a Trust & Safety Agent, you will provide inbound email and chat-based support for customers facing crises, de-escalate issues, investigate Trust & Safety cases, and utilize data to improve safety on the platform, all while maintaining a professional demeanor.
The Strategy & Operations Manager will be responsible for managing a segment of the Trust and Risk Organization at Whatnot. This includes developing OKRs, enhancing processes for productivity, analyzing data for insights, and managing vendor contracts. A focus on leadership and strategic thinking is essential for success in this role.
The Strategy and Operations Manager will develop strategies to optimize performance for sellers using ad products, lead cross-functional projects, analyze ad data to provide insights, and manage relationships with internal and external partners. This individual contributor role focuses on scaling ad products within a high-growth tech environment.
The Risk Strategist at Whatnot focuses on analyzing and developing strategies to improve fraud detection and risk management, evaluating fraud trends, and collaborating with tech and fraud operations teams. The role involves supporting new product launches, managing fraud controls, and identifying opportunities for better fraud protection.
Manage the Commerce Strategy & Operations team, driving business decisions in post-purchase operations and logistics. Develop strategies for margin optimization, oversee project management with product and engineering teams, analyze commerce data, and negotiate vendor contracts for quality and cost-effectiveness.
As a Social Support & Insights Associate, you will manage Whatnot's brand across social media by responding to inquiries, resolving issues, and enhancing user experience through insights from customer interactions. You will collaborate with teams to track metrics and improve processes, ensuring a positive customer experience in a rapid growth environment.
As the Senior Manager of Public Relations at Whatnot, you will lead Trust & Safety communications and manage corporate and product communication strategies. Responsibilities include media relations, crisis communications, and fostering relationships across teams to enhance the brand's reputation and support organizational objectives.
The Business Operations Manager will lead cross-functional projects to enhance international expansion, proactively identify growth inhibitors, and define critical business metrics. This role demands quick problem-solving and strong leadership skills to improve processes and drive efficiency in a growing international team.
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