Top Operations Jobs

The Associate UX Director at Sonar is responsible for managing and leading a team of UX designers and researchers in developing product experiences. They will collaborate with Engineers and Product Managers, advocate for UX, track domain workload, and ensure team members are engaged and growing. The role involves representing UX in the domain, ensuring feedback, reporting on staffing needs, and aligning with the global UX direction.

Seeking a Major Incident / Problem Manager to lead the management of major incidents and develop a Major Incident and Problem Management framework. Responsible for ensuring timely resolution of major incidents, conducting Root Cause Analysis, and improving incident management processes.

Lead a team focused on driving customer retention, maximizing satisfaction, and minimizing churn in the Enterprise SaaS industry. Develop operations processes, collaborate with other leaders, address renewal challenges, and ensure team success and growth.