Top Operations & Support Jobs

Oversee end-to-end Level 2 functional and security certification workflows for payment partners, terminal vendors, and mobile application developers. Manage high-volume technical queries, coordinate cross-functional certification activities, engage external product providers, and drive projects through final approval. Apply expertise in EMV specifications, payment systems, and card security testing standards to ensure compliance with network requirements and streamlined certification timelines.

Leads process improvement initiatives, risk assessments, audit and regulatory exam responses, process documentation, issue resolution, and risk mitigation. Collects and analyzes data for executive reporting, identifies customer and process needs, recommends solutions, and serves as a process subject matter expert. May lead teams and collaborate on larger projects. Requires process management, internal audit or regulatory exam, compliance, and risk management experience.

Processes dealer lien perfection activities, including tracking title statuses, contacting dealers, customers, and DMVs, managing mail and emails, handling checks, preparing shipments, running reports, and performing state inquiries. The role requires strong organization, communication, multitasking, attention to detail, and independent workflow management in a primarily onsite Plano, Texas environment.

Provide high-level administrative support to multiple executives: manage complex calendars, coordinate travel and expenses, arrange meetings and events, prepare business communications, handle general office tasks, and foster cross-organizational relationships to keep a fast-paced team organized and productive.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information distribution, and relationship building. Acts as an executive gatekeeper and team ambassador while resolving problems proactively, adapting to changing priorities, and maintaining clear communication. The role requires strong organization, judgment, multitasking, collaboration, and proficiency with office productivity, videoconferencing, and AI tools.

Leads business continuity, crisis response, operational resilience, and third-party risk management across banking and premium products. Directs incident command, disaster recovery frameworks, vendor risk oversight, continuity planning, post-incident remediation, regulatory engagement, and technology resilience initiatives. Partners with technology risk, supplier management, audit, regulators, and senior business leaders to protect critical services and customer trust amid evolving technology and AI-driven risks.

Manages end-to-end fulfillment and onboarding processes, leading domestic associates and offshore contractors. Develops performance metrics, monitors throughput and quality, documents controls, resolves data issues, and drives process improvements. Partners with Product and Technology teams to redesign workflows and improve onboarding speed and consistency. Requires strong leadership, analytical, relationship-management, and process/project-management skills.

Leads a hybrid servicing operations ecosystem spanning quality management, mailroom operations, and outsourced customer service. Owns servicing processes, quality assurance, risk mitigation, analytics, workflow modernization, and AI-enabled automation. Manages employees, contractors, and QA teams while driving continuous improvement, stakeholder alignment, vendor oversight, and enterprise transformation initiatives.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information dissemination, and relationship building. Serves as an executive gatekeeper and team ambassador while adapting to changing priorities, solving problems independently, and maintaining strong communication, organization, and attention to detail.

Leads process management and operational improvement initiatives across Network Risk Operations. Partners with stakeholders to identify business needs, analyze trends and risks, and implement solutions involving process changes, dashboards, digital tools, automation, AI, and enablement. Establishes governance, prioritization, and controls while driving scalable solutions, stakeholder alignment, adoption, and measurable improvements across cross-functional teams.