Top Operations & Support Jobs

Manage operations for assigned locations ensuring team performance, customer service, safety, maintenance, and financial results. Conduct routine site visits, resolve client issues, manage P&L and budgets, hire and train staff, and support 24/7 operations including off-hours responsiveness.

The Regional Manager oversees financial health and operational success for assigned locations, ensuring profitability, client satisfaction, and driving new business growth through effective sales strategies and relationship management.

Lead and produce RFP/RFI responses that clearly position Metropolis's Recognition Platform; collaborate with Product, Legal, and Marketing; maintain and improve the RFP response database, update external databases, and develop scalable proposal processes and sample RFPs for new product launches.

Serve as the commercial partner to Regional Managers to qualify leads, unblock stalled deals, manage underwriting/legal approvals, audit legacy locations, and maintain Salesforce pipeline integrity to drive secondary market growth.

Serve as the commercial engine for secondary markets by qualifying leads, unblocking stalled deals, partnering with Regional Managers, auditing legacy portfolios, managing underwriting/legal/deal approvals, and maintaining Salesforce data integrity for executive reporting.

Lead and produce high-quality RFP/RFI responses, collaborate with Product, Legal, and Marketing, maintain and improve the RFP response database and proposal tools, update external product/service databases, and support projects to scale RFP operations and respond to recurring and ad-hoc inquiries.

Lead and produce accurate, competitive RFP/RFI responses; collaborate with Product, Legal, and Marketing; maintain and improve the RFP response database and external product listings; develop sample RFPs for new launches; respond to quarterly and ad-hoc service requests; and drive projects to scale RFP processes and tools.

Manage end-to-end underwriting for sales deals: review and update proformas, accelerate approvals using automation, ensure profitability and data integrity, maintain Salesforce records, and collaborate with sales and operations to improve deal desk processes and strategic decision-making.

The Executive Assistant will support the CEO, manage complex schedules, prepare meeting materials, handle communication, and coordinate events, requiring 7+ years of experience in high-paced environments.

Oversee regional financial and operational performance, manage budgets and profitability, maintain client relationships, lead sales and contract negotiations, grow accounts, and mentor location teams to improve satisfaction and retention.