Top Customer Success Jobs in New York City, NY
The Retention Specialist is responsible for saving and retaining customers wishing to disconnect or downgrade their services. This role involves utilizing sales skills to meet retention targets, educating customers on product benefits, and addressing inquiries through billing systems. The position requires strong communication skills and an ability to thrive in a fast-paced environment.
As HelpDesk Manager at SeatGeek, you will lead a team focused on delivering high-quality HelpDesk interactions, drive automation initiatives to reduce manual tasks, and enhance self-service tools for a hybrid workforce. You will also cultivate team growth and collaborate cross-functionally to ensure operational efficiency and improved user experience.
The Client Experience Manager at Movable Ink is responsible for managing client relationships, ensuring successful use of the platform, driving ROI through intelligent creative solutions, collaborating with sales to identify growth opportunities, and mentoring team members. This role requires deep understanding of clients' goals and the ability to lead innovative projects.
Featured Jobs
The Jr. Customer Success Manager will support the Mid-Market performance team by managing client relationships, optimizing Outbrain campaigns, and contributing to team success through analytics and strategic growth initiatives. Responsibilities involve collaboration with CSM and Sales teams to enhance client performance and drive new business opportunities.
The Advisor Services Associate will assist both new and existing clients by processing requests, facilitating trades, and providing guidance throughout the transaction process. The role involves becoming a subject matter expert on the CAIS platform, improving client workflows, and collaborating with teams across the company to enhance the client experience.
The Customer Experience Associate at Nourish will provide exceptional support to customers through various platforms, troubleshoot issues, document interactions in CRM systems, and collaborate with teams to improve services. This role focuses on delivering empathetic customer service and ensuring satisfaction with Nourish's nutrition platform.
The Enterprise Customer Success Manager at Maestro will drive continuous improvement in customer experiences, managing upsells, renewals, or implementations through team collaboration. This role requires deep customer discovery and multi-stakeholder alignment to ensure success in client engagements.
The Client Services Manager will handle client-facing relationships post-sale, providing high-level service through campaign management, building rapport, and fostering client retention and growth. This role involves collaborating with internal teams for efficient campaign execution and delivering insights and reporting to clients.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
The Professional Learning Specialist for Literacy will develop and implement professional learning opportunities for teachers, focusing on curriculum understanding and instructional practices to enhance student reading skills. Key responsibilities include coaching educators, designing literacy intervention programs, analyzing performance data, and ensuring compliance for inclusive education.
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