Top Customer Success & Experience Jobs

Manage level 1 customer support by assisting store personnel and customers through phone and email, resolving inquiries, and ensuring service level adherence.

Manage level 1 customer support by assisting store personnel and customers via phone and email to ensure service levels and resolve inquiries. Analyze issues, provide solutions, and escalate complex problems as necessary.

The Contact Center Facilitator is responsible for facilitating training sessions, managing participant engagement, conducting administrative tasks, coaching learners, and providing feedback on performance.

The Technical Account Manager will manage relationships with Limited Partner clients, onboard new clients, ensure data quality, and provide product education and support.

Facilitates onboarding programs, manages administrative tasks, collaborates on onboarding design, and leads workforce development initiatives, ensuring effective employee integration.

Lead the global Technical Account Management team for Cash App Pay, Afterpay, and Clearpay, focusing on merchant retention and growth through strategic post-sales support and partnership.

Lead the global Technical Account Management team, enhancing partnerships with Cash App Pay, Afterpay, and Clearpay merchants while focusing on strategy, performance metrics, and team development.

Responsible for managing enterprise accounts to drive retention, expansion, and customer value, aligning customer objectives with commercial growth opportunities.

The Head of Partnerships will manage and scale the partnership ecosystem, focusing on referral partners, channel revenue, and system integrators to drive growth.

The Senior Principal Customer Success Manager builds relationships with customers, guides their digital journey, executes adoption strategies, and collaborates with sales to mitigate risks while representing customer needs internally.

The Enterprise Customer Engagement Manager will guide enterprise customers through onboarding, adoption, and engagement with Built In's AI platform, ensuring success post-sale and managing complex stakeholder relationships.