As a Senior Account Manager, you will enhance customer relationships by managing renewals, upselling, and cross-selling our fraud prevention tools. You will develop account strategies, manage proposals, and collaborate with internal teams to ensure an integrated customer experience while driving satisfaction and retention.

The Senior Director of Customer Success at CertifID will lead a team focused on customer satisfaction, retention, and growth. Responsibilities include developing standardized engagement models, team leadership and development, optimizing processes, and fostering cross-functional collaboration to enhance customer outcomes and drive growth.

The Customer Success Manager will oversee onboarding and ongoing engagement with mid-market and SMB customers, fostering strong relationships and maximizing product adoption. Responsibilities include delivering training, conducting check-ins, and serving as a trusted advisor while identifying risks to customer satisfaction and collaborating with the product team.