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The role involves managing the technical support team, enhancing customer experiences, overseeing support metrics, and driving improvements in operations. Responsibilities include handling escalations, managing incidents, and leading a collaborative culture within the team.
The Senior Solution Consultant will provide technical expertise and product-specific solutions during sales cycles, support product sales, lead customer discovery workshops, and guide strategic programs for top accounts. They will also provide feedback for product enhancements and support marketing events.
As a New Logo Account Executive, you will identify and engage with potential clients to drive new business growth. You will strategize territory plans, develop sales strategies, and utilize marketing techniques to create awareness of ServiceNow's innovative solutions. You'll also facilitate the transition of accounts to the management team post-sale and focus on achieving revenue targets.
The Senior Staff Outbound Product Manager will shape the product roadmap and strategy through customer insights, enhance sales support, and channel market trends into product development while fostering cross-functional collaboration.
The role involves combining HR expertise with technology to analyze business processes, identify HR needs, and deliver product demonstrations during sales cycles. The consultant will engage with clients to showcase solutions, respond to inquiries about product features, and support marketing initiatives.
As a GenAI Architect at ServiceNow, you will drive customer outcomes through hands-on delivery of GenAI capabilities, provide technical advisory, and ensure effective utilization of ServiceNow technologies. You will collaborate with cross-functional teams and contribute to thought leadership while staying updated with industry trends to enhance customer satisfaction and business growth.
As a Customer Success Manager, you'll oversee a customer portfolio, ensuring clients achieve their desired outcomes with ServiceNow products, encouraging adoption and providing guidance. You'll resolve client issues and promote success stories while collaborating with internal teams to enhance product usage.
As a Senior Content Designer at ServiceNow, you will focus on UX writing and content strategy for products. Your responsibilities include creating prototypes, content wireframes, and style guides, while collaborating with cross-functional teams to optimize product experiences through data-driven insights and user feedback.
As an Outbound Product Manager Intern, you will support ITOM based products, collaborate with various teams, craft go-to-market materials, drive product adoption, provide technical knowledge, analyze market dynamics, and assist in defining product strategy and pricing.
The Principal Customer Success Architect will develop executive relationships with customers to enhance ServiceNow's influence, guide digital transformations, and foster product adoption. Responsibilities include delivering consultative support, leading multi-disciplinary teams, coaching, providing thought leadership, and promoting best practices to improve customer outcomes.
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