As a Solutions Engineering Manager, you will drive customer satisfaction by advising on Lob’s technology, leading complex technical conversations, designing onboarding strategies, and supporting customer partnerships throughout their lifecycle. You will coach your team and enhance their technical capabilities while collaborating with Sales, Operations, and Product teams to influence product direction.

The Billing Analyst will manage client invoice processing, ensure accuracy, and handle accounts receivable. Responsibilities include reviewing contracts, interacting with customers for problem resolution, assisting with month-end close, monitoring collections, and supporting internal audits. The ideal candidate should have strong analytical skills, attention to detail, and a proactive approach to streamline processes.