As an Escalation Support Software Engineer, you'll address and resolve complex customer product issues, assist with coding for escalated cases, develop troubleshooting tools, and mentor other support engineers. Collaboration with engineering teams is key to ensuring timely resolutions and maintaining a positive customer experience.

As a Technical Support Specialist, you will handle support requests through multiple channels, educate clients on product use, document technical issues, and assist in product enhancements, all while contributing to customer satisfaction and team KPIs.