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As the Senior Manager of Customer Experience-Sportsbook, you will lead customer initiatives impacting DraftKings' present and future experience. You will collaborate with cross-functional teams, prioritize initiatives, and ensure the delivery of a top-tier customer experience. This role requires at least five years of experience in project management or related roles, a Bachelor's degree, and strong problem-solving skills.
The Director of Sportsbook Operations will lead a team focused on maximizing customer lifetime value through data analytics, operational process refinement, and product capability enhancements. Responsibilities include managing promotional budgets, driving performance metrics, and fostering a culture of innovation to improve the overall customer experience in the online sports betting industry.
As an iGaming Operations Specialist, you will manage the lifecycle of casino games, coordinate with teams for project execution, analyze game performance, and implement improvements. Your role involves tracking projects, collaborating across functions, and optimizing operations within a fast-paced environment.
As a Sports Trader at DraftKings, you will manage and trade betting markets across various sports, analyzing pricing advantages, meeting personal KPIs, and improving efficiencies. You'll work collaboratively with trading teams and ensure adherence to compliance standards while delivering innovative offerings.
As the Financial Crimes Reporting Manager, you will lead the Financial Crimes team, overseeing fraud and AML investigations and reporting. You will manage regulatory reporting, enhance procedures and analytic tools, handle escalations, and ensure compliance with regulations. Additionally, you will support the training and development of investigators and monitor industry risks and regulatory changes.
As an Employee Experience Associate, you will support operations, facilities, and employee experience in the Vegas office by collaborating with team members, tracking office space requests, supporting facility projects, and coordinating meetings and events.
As an AML Operations Associate, you will review transaction monitoring alerts for suspicious activities related to financial crimes. Your role includes making recommendations for SAR escalations, conducting EDD reviews, ensuring compliance with AML policies, and staying updated on industry trends.
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