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The Retention Insight Specialist is responsible for monitoring call quality and performance of Retention Agents, assessing customer reactions, identifying training needs, and recommending improvements. They create KPIs for executive review and conduct feedback sessions with leadership.
The Manager - Account Service is responsible for building and maintaining positive relationships with customers in the telecommunications sector, ensuring a first-class experience. This role includes conducting account reviews, managing escalations, completing carrier orders, and improving service performance through customer feedback and data analysis.
The Inside Plant Operations Engineer I will manage the performance of the Optimum network, handle installation and configuration of network equipment, support new IP services deployments, and participate in on-call service restoration. The role requires collaboration across departments and adherence to service agreements while developing network designs and conducting testing.
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The Sales Engineer will provide presale and post-sale support for complex voice, data, and video products, ensuring successful sales and customer satisfaction. They will assist the sales team, consult with clients, participate in presentations, and translate technical requirements for customers and staff. The role includes interfacing with various departments to meet customer needs and contribute to special projects.
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