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The Retention Insight Specialist monitors call quality and performance of retention agents, providing feedback and insights on customer reactions, training opportunities, and agent behaviors. This role involves creating key performance indicators (KPIs), conducting feedback sessions, and recommending improvements to enhance training and retention strategies.
The IT Security Engineer is responsible for maintaining security operations, responding to incidents, and providing tier-3 support. Duties include log review, managing firewalls, IDS/IPS, and participating in emergency response to security breaches while assisting in technology implementation.
The Lead Systems Engineer will support, implement, and design services for Microsoft O365, Azure, and Windows systems, focusing on directory and identity management. Responsibilities include resolving cases, applying new solutions, and managing infrastructure technologies such as Active Directory and Exchange. The role involves developing automation routines and troubleshooting issues with the end-users.
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The End-user Compute and Administration Specialist is responsible for managing and supporting the organization's end-user computing environment, including the administration of SCCM (System Center Configuration Manager) and Intune. They ensure the stability, integrity, and efficient operation of systems, provide direct end-user support, manage system updates, and maintain security and compliance. This role is crucial for maintaining operational efficiency and security of the organization's end-user computing environment.
The Vice President of Access Engineering will oversee the development and strategic direction of the HFC and FTTH Network Infrastructure. This role entails leading a team to architect network solutions, collaborate across organizations for integration into company strategy, and ensure best practices in engineering. The candidate will drive innovation, efficiency, and continuous improvement of network operations.
The VP of Product Security will lead the Product Security Organization, focusing on overseeing the security of software and hardware products. Responsibilities include managing a team, developing security strategies, conducting risk assessments, ensuring compliance, and promoting a security-first mindset. The role involves collaboration with various teams to embed security into the product lifecycle and manage incident responses.
The Vice President of Cloud Engineering will lead and enhance the private and public cloud infrastructure at Optimum. Responsibilities include setting the technical direction, enforcing best practices, leading cloud engineering teams, and ensuring resilience, scalability, and security of cloud solutions.
The National Channel Manager at Optimum is responsible for maintaining and enhancing relationships with national partners. This role includes overseeing sales management, recruiting suitable partners, ensuring their training and competency, and coordinating marketing strategies to drive revenue growth through collaboration with partners, while addressing market conditions and business model adaptations.
The Sales Engineer at Optimum provides presale and post-sale implementation support for complex voice, data, and video solutions. They assist in customer consultations, sales presentations, and technical requirements analysis while ensuring customer satisfaction. This role includes collaboration with various departments and post-sale support to enhance retention and sales success.
As a Telecommunications SME in the Government Sector at Optimum, you will expand market share by acquiring government clients, executing strategic sales plans, and delivering tailored solutions. Responsibilities include client relationship management, sales strategy, market analysis, compliance, and collaboration with various teams to ensure a seamless client experience.
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