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The Retention Insight Specialist monitors call quality and performance of retention agents, assesses inbound and outbound call flows, and analyzes customer responses to promotions. Key responsibilities include providing feedback on calls, identifying training needs, and creating KPIs for executive review.
The Retention Insight Specialist will monitor call quality and performance for Retention Agents, assess customer reactions, identify training opportunities, and develop quality initiatives. Responsibilities include monitoring call flows, providing feedback, creating KPIs, and conducting feedback sessions with leadership.
The Senior Customer Base Marketing Specialist at Optimum is responsible for managing targeted marketing campaigns to existing Optimum Business customers to increase revenue, retain customers, and promote loyalty. This role involves overseeing creative development, campaign timelines, and collaboration with various teams within the company. The ideal candidate should have a Bachelor's degree in marketing, 3-5 years of experience in marketing or account management, and project management skills.
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The Vice President of Access Engineering is responsible for leading the technical direction and roadmap of HFC and FTTH networks, ensuring the integration of access engineering with corporate strategies, and providing leadership across engineering teams. The role includes developing processes for operations, ensuring optimal network performance, and driving innovation in network infrastructure.
The VP Product Security is responsible for leading the Product Security Organization, developing security strategies, conducting risk assessments, ensuring compliance with industry standards, and fostering a security-first culture within the organization. This role involves collaboration with various teams to integrate security throughout the product lifecycle and respond to security incidents.
The Vice President of Cloud Engineering will lead the enhancement and maintenance of private and public cloud infrastructure, drive technical direction and innovation, and oversee high availability services. Responsibilities include defining best practices, providing technical expertise, leading projects, and ensuring uptime and security of cloud infrastructure.
The Lead Security Awareness is tasked with developing and managing a security awareness program to educate employees on cybersecurity best practices. Responsibilities include creating training content, conducting phishing simulations, tracking program effectiveness, and liaising with various departments to promote a culture of security awareness across the organization.
The Vice President is responsible for leading the execution and optimization of strategic programs, overseeing project milestones, resource allocation, and cross-functional evaluations. This role involves coaching teams, providing feedback to executives on project progress, analyzing financial impacts, leading a team of portfolio managers, and ensuring program alignment with business goals.
As a Software Development Engineer II at Optimum, you will design and build complex video and connectivity products for iOS/iPadOS/tvOS platforms. You will be responsible for system design, coding, testing, installation, documentation, and audits, while collaborating with cross-functional teams to enhance mobile app experiences.
The Small to Medium Business Account Executive will identify potential customers, educate them about telecom services, customize solutions, and close sales deals. This role emphasizes building relationships, providing exceptional customer support, and achieving sales targets within the telecommunications sector.
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