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The Retention Insight Specialist will monitor call quality and performance for Retention Agents, assess customer reactions, identify training opportunities, and develop quality initiatives. Responsibilities include monitoring call flows, providing feedback, creating KPIs, and conducting feedback sessions with leadership.
The Vice President of Access Engineering is responsible for leading the technical direction and roadmap of HFC and FTTH networks, ensuring the integration of access engineering with corporate strategies, and providing leadership across engineering teams. The role includes developing processes for operations, ensuring optimal network performance, and driving innovation in network infrastructure.
The Vice President of Cloud Engineering will lead the enhancement and maintenance of private and public cloud infrastructure, drive technical direction and innovation, and oversee high availability services. Responsibilities include defining best practices, providing technical expertise, leading projects, and ensuring uptime and security of cloud infrastructure.
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The Lead Security Awareness is tasked with developing and managing a security awareness program to educate employees on cybersecurity best practices. Responsibilities include creating training content, conducting phishing simulations, tracking program effectiveness, and liaising with various departments to promote a culture of security awareness across the organization.
As a Software Development Engineer II at Optimum, you will design and build complex video and connectivity products for iOS/iPadOS/tvOS platforms. You will be responsible for system design, coding, testing, installation, documentation, and audits, while collaborating with cross-functional teams to enhance mobile app experiences.
The Small to Medium Business Account Executive will identify potential customers, educate them about telecom services, customize solutions, and close sales deals. This role emphasizes building relationships, providing exceptional customer support, and achieving sales targets within the telecommunications sector.
The Security Operations Engineer is responsible for managing firewalls, both on-premise and cloud-based, conducting packet captures, troubleshooting incidents, modifying firewall rules, and collaborating with various stakeholders on security incidents. They ensure compliance with change management processes and contribute to incident response and post-incident reviews.
The Director of Billing & Revenue Management will lead the selection and implementation of a new billing system, manage vendor relationships, ensure compliance, drive continuous improvement, and oversee team operations within the telecommunications sector.
The Director of Omni Channel E-Commerce will lead the evaluation, selection, and implementation of a new digital commerce platform, ensuring it aligns with the company's strategic goals. The role involves vendor management, cross-functional collaboration, and continuous improvement of e-commerce capabilities, with responsibilities including project planning, stakeholder communication, and user support.
The Senior Cloud Security Engineer will design and implement security measures for cloud environments, focusing on GCP, AWS, and Azure. Responsibilities include deploying security tools, conducting assessments, ensuring regulatory compliance, and mentoring junior staff to foster security best practices across teams.
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