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Configure and sustain Mondelez's o9 planning platform: build data models, workflows, and analytics; develop custom planning logic (Python/R); design integrations with SAP/Oracle using Talend/Kafka/REST; execute testing and UAT; resolve post-go-live issues; create documentation and train regional planners to support global supply chain planning.

Lead the configuration and integration of the o9 IBP platform, ensuring alignment with global demand and supply chain processes through best practices and full lifecycle implementations.

Leads regional order-to-cash product integration across order capture, fulfillment, billing, collections, cash application, and customer care. Owns business requirements, portfolio visibility, governance, BPO performance, digital adoption, and value realization. Establishes a regional community of practice, aligns requirements with enterprise roadmaps, tracks Celonis KPIs, and holds product and operations leaders accountable. Requires strong OTC, SAP, Celonis, portfolio governance, financial, analytical, and executive stakeholder-management expertise.

Design and build scalable cloud-based data solutions, develop ETL pipelines for warehouses and data lakes, implement data quality controls, optimize processing and storage, and collaborate with data teams and stakeholders. The role requires Python, PySpark, SQL, Databricks, AWS services, data modeling, scheduling technologies, and analytics expertise.

Shape the Customer Care product across order-to-cash processes, translating business needs into scalable workflows, data requirements, integrations, and technology solutions. Lead SAP-informed solution design, roadmap development, transformation initiatives, analytics, AI-enabled service capabilities, testing, and vendor/SI partner management. Collaborate with business, architecture, integration, data, product, and delivery teams to improve customer service effectiveness, exception handling, visibility, and operational performance.

Leads end-to-end delivery of AI-powered Customer Care and Order-to-Cash solutions, including Agentic AI, intelligent case management, query routing, automated resolution, and human-in-the-loop workflows. Owns project planning, functional design, testing, deployment, AI model validation, stakeholder and vendor coordination, adoption, and post-go-live support. Requires strong SAP SD, Customer EDI, OTC, Customer Care, AI/ML, cloud technology, DevOps, and project management expertise.

Provide Tier 2/3 support for TA systems, triage and resolve defects, configure and test low-complexity changes, produce release testing evidence, maintain configuration documentation, assess impact of system changes, support access and user issues, and drive process standardization and continuous improvement within shared services.

Coordinate testing, data migration, and cutover activities for Mondelēz’s S/4HANA AMEA implementation. Develop test strategies, plans, schedules, and reporting; track defects and lead triage. Build and maintain master cutover plans, coordinate rehearsals, monitor readiness, and manage contingency planning. Serve as the central data and testing contact across markets, ensuring data governance, validation, documentation, stakeholder alignment, and go-live readiness.

Owns APAC Finance, Controlling, and Fixed Assets data migration for SAP ECC to S/4HANA. Leads regional data discovery, fit-gap analysis, mapping, cleansing, harmonization, governance, testing, validation, cutover, hypercare, and stakeholder workshops. Partners with global teams and implementation providers to ensure data quality, resolve conversion issues, support training, and deliver compliant migration outcomes.

Leads end-to-end delivery of e-compliance solutions, including e-invoicing, e-delivery, and e-reporting for OTC and RTR processes. Translates business requirements into technical designs, oversees blueprinting, build, testing, deployment, training, and post-go-live support. Ensures adherence to release and toll-gate methodologies, coordinates external partners, manages project estimates and planning, and drives adoption of harmonized processes and SAP-based solutions.