Develop and govern learning content, performance support, knowledge solutions, and AI-assisted content practices. The role determines appropriate learning interventions, creates courses and scenarios, establishes quality standards, manages intake and project lifecycles, evaluates tools, partners with technology teams, and improves workflows through automation. It also translates source material into learning strategies, ensures content accuracy and traceability, and uses performance data to prioritize continuous improvements.

Manage UK and Ireland employee relations cases involving conduct, performance, grievances, disciplinary matters, investigations, reorganisations, and redundancies. Coach managers and leaders, apply employment law and company policy, partner with Legal and HR teams, identify casework trends, and support ER process improvements and global initiatives. The role also involves basic metric reporting, case documentation, and using AI tools to improve efficiency.

Manages complex employee relations cases across APAC, including investigations, disputes, grievances, performance issues, and terminations. Coaches leaders and employees, applies Southeast Asian employment and labor laws, analyzes workforce trends, mitigates organizational risk, and oversees workplace compliance programs. Partners with cross-functional stakeholders, leads related initiatives, and promotes effective performance management across Singapore, Malaysia, Thailand, and the Philippines.