Top Customer Success Jobs
Lead the Service Delivery department at Optimum focusing on technical project management within the telecommunications sector. Manage cross-functional teams, develop and implement strategies for efficient service delivery, and maintain strong client relationships. Drive project plans, assess performance, and collaborate with senior leaders to align goals with business objectives. Stay updated on industry trends and mentor team members for success.
Manage compensation programs, conduct salary surveys, analyze compensation data, support annual compensation processes, administer Workday tasks, and coordinate communications and training within the compensation team.
The Manager, Customer Growth will be responsible for managing a remote team of Account Managers, achieving net revenue retention targets, sales expansion, and cross sell/upsell targets. They will collaborate with leaders across Customer Success, Sales, and Product to ensure client renewal and expansion. The role involves using SFDC for team management, maintaining best practices, and active engagement in sales cycles.
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Manage a team of 10-25 customer service representatives in Louisville, KY, providing leadership, coaching, and mentorship to deliver exceptional customer experiences and meet service expectations. Develop talent management strategies, conduct performance evaluations, and drive team productivity. Collaborate with recruiting, handle employee escalations, and support learning and development needs. Analyze data to improve processes and enhance customer satisfaction.
Passionate Client Support Specialist at NGP VAN, supporting Democratic campaigns and progressive organizations. Providing exceptional customer service, conducting web-based training, and assisting clients in using technology tools effectively. Requires expertise in compliance, fundraising, and email tools, with a focus on promoting civil rights and social responsibility.
Snap Inc. is looking for an Ad Review & Integrity Specialist to review Snap Ad submissions, ensure ad compliance, collaborate with teams, manage ad approval processes, and assist with localization projects. Minimum qualifications include fluency in Arabic and English, a Bachelor's degree or equivalent work experience, and experience with ticket management systems like Zendesk and JIRA. Preferred qualifications include flexibility in working shifts and 1+ years of B2B experience.
Join our Care Navigation team to provide clinical support, psycho education, and crisis intervention for mental health concerns. Work with a diverse range of members to connect them to appropriate care and services for a high-touch experience.
The Inpatient Coding Specialist will provide coding subject matter expertise, conduct audits, and collaborate with cross-functional teams to ensure coding compliance and improve product performance.
Kargo is seeking a Senior Client Services Manager to be the main point of contact for client relationships post-sale. This role involves managing campaign execution, client retention, and growth through upselling opportunities. The ideal candidate will collaborate with internal teams to ensure the success of campaigns and provide exceptional client service.
As Strategic Customer Success Manager, you will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients. You will focus on driving strong client retention, adoption, expansion, and client advocacy.
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