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The Service Desk Analyst at Optimum is responsible for providing primary support to internal customers through various communication channels. This role involves problem identification, resolution, escalation of complex issues, and maintaining service quality according to SLAs.
The Compliance System Analyst will manage and optimize the database infrastructure, ensuring compliance with the order entry process. Responsibilities include designing databases, analyzing data, generating reports, and maintaining compliance with business rules and SOX regulations, all while handling multiple projects under tight deadlines.
The Service Desk Analyst acts as the first point of contact for AlticeUSA's internal customers, providing support through phone, email, and chat. Responsibilities include interpreting user problems, escalating complex issues, tracking service requests, and ensuring quality support to meet customer expectations.
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The Service Desk Analyst serves as a single point of contact for AlticeUSA's internal customers, resolving issues via phone, email, and live chat. Responsibilities include interpreting user problems, tracking requests, escalating unresolved issues, and maintaining communication to meet service expectations while adhering to SLAs.
The Business Technical Analyst at Altice USA provides support for Contact Centers by managing incidents and requests, ensuring IT stability, collaborating with business groups, conducting root cause analysis, and creating documentation. They also analyze data trends, manage communications during outages, and optimize customer interactions through IVR and Chat applications.
The Director Strategy Analytics & Operational Execution leads data-driven decision-making to improve customer experience and operational efficiency. Responsibilities include strategic planning, performance tracking, advanced analytics, and cross-functional collaboration to enhance the Altice customer journey and support business growth.
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