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As a Senior Trainer in the Customer Support team, you will design and manage training programs for new and existing product support staff. Responsibilities include developing training content, delivering sessions, collaborating with the Quality team to identify gaps, tracking learner progress, and evaluating the effectiveness of training programs.
The Director of SOC is responsible for leading and managing the Security Operations Center and Threat Hunting Teams to ensure robust detection, response, and mitigation of security threats. This role focuses on driving operational efficiencies, enhancing detection and response capabilities, and leveraging automation to strengthen the organization's security posture.
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