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The Technical Support Engineer 2 at Datadog focuses on providing technical assistance to Premier Customers through various channels. Responsibilities include troubleshooting issues, fostering client relationships, participating in health check meetings, and creating internal documentation. The role requires some programming knowledge and a basic understanding of Linux.
As a Technical Support Engineer at Datadog, you will respond to client inquiries, reproduce issues across numerous integrations, and create documentation to enhance customer success. You will work closely with clients to understand their needs and communicate effectively with the technical team.
As a Manager in Technical Support Engineering at Datadog, you will lead, develop, and mentor a team of Technical Support Engineers, manage client requests, and oversee performance while enhancing team productivity through training and documentation. You will also resolve escalations and collaborate with various internal teams to meet client needs.
The Manager of IT Endpoints leads the global management of over 7,000 endpoints at Datadog, focusing on security, performance, and compliance. Responsibilities include overseeing deployment and configuration of endpoint tools, driving automation initiatives, and collaborating with teams to enhance security and user experience.
As a Senior Premier Support Engineer, you will provide technical support and education to Datadog's Premier Customers, troubleshoot complex technical issues, conduct health checks, and mentor junior team members. You will engage with clients through various communication channels and participate in product discussions based on client interactions.
As a Technical Support Engineer, you will engage with customers through various channels to resolve technical support requests and educate them about Datadog's platform. You will reproduce technical issues, participate in product discussions, and become an expert in Datadog products, while working in a hybrid environment.
As a Technical Support Engineer at Datadog, you'll engage with customers to resolve technical issues via various channels, reproduce issues, lead product demos, and train specifically in Datadog's products. You'll work under mentorship while contributing to customer satisfaction and company growth.
Manage and mentor a team of Technical Support Engineers to handle client requests, troubleshoot issues, drive productivity initiatives, and foster team development. Collaborate on high-priority escalations and facilitate new hire training in a technical support environment.
As a Security Engineer II at Datadog, you will enhance the Vulnerability Governance program by identifying and remediating vulnerabilities across the infrastructure, developing automation for vulnerability reporting, collaborating with compliance teams, and ensuring alignment with multiple compliance frameworks.
The Staff Engineer for the Security Incident Response Team at Datadog is responsible for leading the security incident response program, collaborating with cross-functional teams, investigating and remediating security threats, and developing tools to improve incident response capabilities. The role requires coaching team members, conducting post-incident analyses, and ensuring readiness through training and drills.
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