BigCommerce is seeking a Technical Support Representative to provide outstanding support to merchants using their eCommerce platform, focusing on customer service, technical troubleshooting, and product education. The role involves resolving technical issues, improving customer satisfaction, and collaborating with the management and development teams.

As a Technical Support Representative at BigCommerce, you will provide outstanding support to merchants using the eCommerce platform, troubleshoot technical issues, and educate customers on platform features. You will work in a fast-paced 24x7 environment, striving for high customer satisfaction and lifelong brand promoters.