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The Technical Support Engineer will provide technical support to customers, manage support cases, perform fault isolation, and conduct root cause analysis. Responsibilities include collaborating with engineering teams, participating in on-call rotations, communicating technical issues, and supporting process automation.
The Channel Manager for Network & Security is responsible for growing established partnerships, developing new business opportunities, and engaging with partners to drive sales. Key activities include rebuilding partner relationships, selling solutions, and conducting sales meetings. A strong background in Channel sales and Network & Security technologies is essential for success in this role.
As a Palo Alto Technical Support Engineer, you will provide technical support and best practice guidance for customers, manage support cases, conduct troubleshooting, and assist in increasing product operability. You will collaborate with cross-functional teams, offer input on new service offerings, and ensure effective communication of complex technical issues.
The Channel Manager for Network & Security focuses on growing partnerships, developing new business, and engaging partners. Responsibilities include proactive sales calls, rebuilding partner relationships, onboarding new partners, conducting meetings, and positioning service offerings effectively.
Provide post-sales technical support for Palo Alto Networks products, manage cases from ticketing to resolution, conduct troubleshooting, provide configurations, and assist customers with best practices. Collaborate with internal teams and participate in on-call rotations as needed.
The Technical Support Engineer will provide post-sales technical support, manage support cases, conduct fault isolation, analyze technical issues, and collaborate with engineering teams for product support. Responsibilities include offering configurations, troubleshooting practices, and developing automation efficiencies while participating in after-hours support.
As a Palo Alto Technical Support Engineer, you will provide technical support to customers and partners, manage support cases, conduct fault isolation, offer troubleshooting guidance, and assist in process automation. You will collaborate with engineering teams and communicate technical issues effectively. Additionally, you will be involved in weekend on-call rotations.
As a Technical Support Engineer, you will provide 1st and 2nd line support for CA AOD & IMS products, resolve escalated incidents, replicate configurations, and document technical support activities for global customers. Ability to learn and adapt quickly to new technologies is key.
The Technical Support Supervisor will lead a team of technical support professionals, ensuring timely assistance to customers, meeting service-level agreements, and providing coaching. Responsibilities include managing day-to-day operations, performance evaluations, escalated customer issue handling, training, and monitoring service quality.
The Senior Engineer, Information Security is responsible for conducting risk analyses, vulnerability assessments, and penetration testing. This role involves monitoring IT systems for security threats, investigating incidents, maintaining security documentation, and providing education on information security best practices.
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