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The Client Services Consultant II is responsible for providing consultative service to large group insurance clients, managing daily administration, project leadership for new client implementations, and serving as a liaison between clients and the internal team to ensure client satisfaction and effective problem resolution.
The Client Service Consultant is responsible for day-to-day support of multiple customers, focusing on Life Products, Dental, Vision, and Disability coverages. The role involves creating dynamic customer and internal relationships, managing daily responsibilities, and handling service inquiries effectively.
The Client Service Consultant will provide administrative and client service support for MetLife's group insurance customers, ensuring exceptional delivery and client satisfaction. Responsibilities include responding to client requests, organizing client meetings, understanding legal agreements, and analyzing competitors' products and industry trends.
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The Client Service Consultant will provide administrative and client service support in the employee benefits sector by managing a portfolio of clients. Responsibilities include responding to client requests, coordinating meetings, ensuring compliance with agreements, and applying analytical skills to benefit products and services.
Customer Care Advocates will handle inbound customer service inquiries and resolve complex customer issues, focusing on delivering exceptional service experiences. They will provide assistance to customers, ensuring understanding of their needs and delivering solutions accordingly.
Provides administrative support and customer service to large group insurance clients. Manages customer relationships, leads projects, provides alternative solutions, and collaborates with internal teams. Responsible for client requests, troubleshooting, client audits, and strategic planning. Proficient in Microsoft Office Suite and project management. Requires 3-5 years of experience.
Act as a liaison between MetLife and customers, providing educational information, resolving conflicts, and assisting with day-to-day administration. Responsibilities include managing relationships with key stakeholders, resolving escalated matters, assisting in filing claims, and providing consultation on best practices. Required to have a High School Diploma or equivalent, 1-2 years of experience, communication skills, customer service skills, and proficiency in Microsoft Office.
Provide administrative support and customer service to large group benefits clients, lead projects, provide alternative solutions, consult with customers, collaborate for problem resolution, and participate in customer account audits and strategic planning.
Senior Short Term Disability Claims Specialist with expertise in insurance industry processes and US culture. Proficient in computer navigation, Excel, and communication. Strong analytical and interpersonal skills for gathering and analyzing data. Ability to work effectively in production-driven environments and escalate issues when necessary.
The Service Academy Trainee will undergo a 4-month training program focused on the employee benefits industry and MetLife's operating systems. Responsibilities include customer relationship management, learning products and processes, assisting with problem-solving, generating reports, and participating in audits and planning processes.
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