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Top Customer Success Jobs
Lead strategic customer support for several key accounts, collaborating with various teams to enhance the support experience. Perform analysis of support cases, track customer trends, and participate in improvement initiatives. Act as a key contact for customer technical inquiries and represent support in client meetings.
The Strategic Account Customer Support Lead will oversee the support experience for major customers, conduct analysis on support cases, and collaborate with account management, product, and engineering teams. The role involves continuous improvement initiatives and understanding technical environments to effectively address customer needs.
As a Bilingual Associate Customer Support Technician, you will assist customers with inquiries regarding software and hardware, providing exceptional support via phone, internet chat, and email. Responsibilities include troubleshooting, documentation of issues, and escalation of unsolved problems to appropriate support levels.
Featured Jobs
The Customer Advocate Manager develops relationships with existing customers, focusing on understanding their challenges and needs to ensure satisfaction and retention. The role involves acting as a liaison between customers and product management while driving process improvements based on customer feedback and collaborating with various teams to resolve client issues.
As an Associate Customer Support Technician, you'll assist customers with inquiries regarding EZLynx software and provide effective customer service through various channels. You'll triage and troubleshoot problems, escalate unresolved issues, and work in a hybrid environment.
As an Associate Customer Support Technician, you will assist customers with software and hardware issues through various communication channels. Duties include troubleshooting problems, documenting inquiries, and escalating unresolved issues while ensuring high-quality customer service.
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