Top Customer Success Jobs

As a Client Success Manager, Enterprise, you will empower providers to maximize the value of Zocdoc by proactively engaging key stakeholders, driving their success in the Zocdoc marketplace, and delivering data-driven insights. You'll serve as a trusted advisor, collaborate with cross-functional teams, and lead customer conversations around product developments and best practices.

As a Technical Support Specialist, you will provide customer service and IT support both remotely and on-site, assist users with software and hardware issues, and contribute to operational procedures and troubleshooting. You will maintain documentation, manage IT services, and handle onboarding and off-boarding processes.

As Senior Director of Customer Experience at Zocdoc, you'll lead a multi-channel service organization and drive customer experience, efficiency, and operational excellence. Your role involves designing strategies based on data insights, collaborating with cross-functional teams, and adopting new technologies to enhance service delivery while fostering a positive team atmosphere.