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As a Customer Experience People Lead, you will lead a team of Customer Experience Specialists and Seniors, focusing on exceptional customer service for small business owners, accountants, and bookkeepers. You'll be responsible for coaching your team to meet performance targets, participating in global CX strategy execution, and enhancing customer satisfaction through effective leadership and operational collaboration.
As a Customer Experience People Lead at Xero, you'll lead and empower a team of Customer Experience Specialists to deliver exceptional support to small business owners and their accounting advisors. You'll collaborate with global teams, coach for high performance, manage workforce planning, and champion customer satisfaction while influencing business changes based on customer feedback.
As a Customer Experience Specialist at Xero, you will support small business owners and accountants by providing guidance and resolving their queries on using Xero's platform. You'll manage customer inquiries using Salesforce, ensuring accurate case handling while maintaining customer satisfaction and productivity targets. Your role is crucial in delivering exceptional customer service and adapting to meet customer needs.
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As a Customer Experience Specialist at Xero, you will provide ongoing support and guidance to small business owners and accounting professionals. Your responsibilities include managing customer queries effectively, utilizing Salesforce for case management, and participating in proactive outreach to enhance customer satisfaction.
The Customer Experience Specialist at Xero provides support to small business owners, bookkeepers, and accountants by answering queries and ensuring customer satisfaction through effective communication. They manage inquiries using Salesforce, participate in proactive call campaigns, and work towards achieving quality and productivity targets while staying updated on company changes.
The Customer Experience Specialist at Xero supports small business owners, bookkeepers, and accountants by providing assistance and guidance regarding Xero's platform. Responsibilities include responding to customer queries, managing cases via Salesforce, executing proactive outreach, and ensuring a quality customer experience. Adaptability and collaboration with other teams are crucial for success.
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