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Top Customer Success Jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
As a Senior Enterprise Customer Experience Specialist at Udemy, you will resolve complex customer escalations using empathy and sound judgment, lead operational improvement projects, and drive collaborative initiatives across cross-functional teams. You will mentor junior members and oversee the implementation of impactful processes while communicating effectively at all organizational levels.
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
The role involves managing a book of approximately 60-70 Commercial customers, focusing on engagement, revenue retention, and expansion. Responsibilities include conducting meetings, developing success plans, and providing customer feedback. Candidates should excel in building relationships and possess strong project management skills.
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
The Commercial Customer Success Manager at Udemy will manage a book of business of 60-70 clients in North America and Brazil, focusing on customer engagement, revenue retention, and expansion. Responsibilities include developing success plans, conducting customer meetings, and collaborating cross-functionally to enhance customer experience and drive outcomes.
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